Copy the contents of Eng folder twice to the following locations \GFI\MailEssentials\AntiVirus\kaspersky and \GFI\MailEssentials\AntiVirus\backup\Kaspersky overwrite when prompted.
Navigate to the directory where you just extracted the files from the previous step \GFI\MailEssentials\Updater\kaspersky and locate the folder Eng.
Extract the downloaded zip from step 2 to the following location \GFI\MailEssentials\Updater\kaspersky overwrite when prompted by windows.
In services.msc console locate and stop all GFI services related to MailEssentials.
After the download has completed you will need to navigate to service.msc and stop the SMTP or transport service(note this will stop mail flow and queue the messages in exchange until restarted).
Navigate to the following directory incav2 > kaspersky83 > c1 folder and click the kaspersky83_current_version_c1.zip link to download the latest Kaspersky definitions.
Follow the steps below in order to complete the manual update process. If the above steps do not update the definitions a manual update is needed in order to clear the possible corrupt definitions out of the MailEssentials directories.
Verify that the definitions have successfully downloaded, check the Confirmation section at the bottom of this article for details.
Open MailEssentials Configuration and navigate the dropdowns to Email Security > Virus Scanning Engines > Kaspersky > Updates.
Open Services.msc and restart the GFI MailEssentials AV Scan Engine and GFI MailEssentials Autoupdater services.
Navigate to the following directory GFI\MailEssentials\Updater\kaspersky.
There are two ways to manually initiate the update: Solution 1
Content filter type hardware firewalls can corrupt the MD5 checksum during the update process so it is important to verify the proper exclusions on the hardware firewall for successful updates.īefore proceeding with the described steps ensure that you are logged on to GFI MailEssentials administration console using an account with administrative privileges.
Improper exclusions for file-based backups and 3rd party Anti-virus scanners can corrupt definitions.
Items will land in the Failed mails folder when the engine fails to initialize.
Definitions in the engine are corrupt and not allowing auto-updates to complete successfully.
Symptoms that the Kaspersky antivirus engine has become corrupt and cannot be initialized include: This article describes how to manually update the Kaspersky Virus Scanning Engine for instances when the automatic updates are unsuccessful or failing. You can acquire a license for Kaspersky Virus Scanning Engine as it is not shipped with MailEssentials. GFI MailEssential uses multiple antivirus engines to scan inbound, outbound and internal emails for the presence of viruses.
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